Frequently Asked Questions

  • Limelight Payments provides POS consulting, payment processing solutions, hardware recommendations, system setup, staff training, and ongoing support. We help business owners choose the right point-of-sale system, get it configured properly, and make sure it works smoothly for day-to-day operations.

  • POS Advisors is the division of the company that provides expert guidance and support for all things POS systems. This includes helping businesses choose the right setup, configuring hardware and software, training staff, troubleshooting issues, and making sure the system supports the way the business actually operates.

  • We work with a wide range of businesses, including restaurants, retail stores, cafés, salons, medical offices, automotive, professional services, fitness, home repair professionals, and more. If your business needs a better way to accept payments or manage operations, we can likely help.

  • Yes. We help business owners compare options based on their industry, workflow, goals, and budget. Our goal is to recommend a system that fits your business, not force you into a one-size-fits-all solution.

  • We support a variety of POS solutions depending on the needs of the business. This includes Clover, Payanywhere, Salido, Greta Grocery Store POS, Micros, Retail Cloud, Growthzilla, and more. If you have a specific platform in mind, contact us and we can let you know whether we can offer it and whether it is a good fit.

  • In many cases, yes. Depending on your current setup, we may be able to integrate payment processing with your existing software or help improve the way your current system is configured. Compatibility varies, so the best next step is to contact us with the details of your current hardware and software.

  • Many businesses can be approved and set up within a few days, depending on the type of account and system being installed. If you are ordering new hardware, most POS systems typically arrive within 4 to 5 business days, depending on availability and shipping times.

  • We usually recommend ordering your POS system at least a few weeks before you need it, and ideally about one month before opening a new location. This gives enough time for delivery, setup, menu or inventory building, testing, and staff training. However, if you’re in a pinch and need a system quickly, we can often get you up and running within a few days. It just may not be a perfect setup from day one, and we can continue fine-tuning things as you go.

  • Switching to a new POS system is a smooth and straightforward process with our POS Advisors. We help transfer important details like inventory, sales taxes, customer information, employees, and key settings so your business can transition with minimal disruption. When everything is set up correctly, your new system should feel intuitive from day one and often even easier to use than the POS you were using before.

  • Absolutely! We are there when you need us. Simply call or text us when you need assistance. Ongoing support is a big part of what we do. If you need help after installation, you can reach out for guidance and troubleshooting instead of being left on your own. Our goal is to provide real support from someone familiar with your setup and business needs.

  • Yes. All of our sales representatives are based in the United States. That matters because it means clearer communication, better familiarity with how U.S. businesses operate, and more personalized support from someone who understands the systems, challenges, and expectations you deal with every day.

  • We focus on personalized service, honest guidance, and long-term support. Many providers simply sell hardware or set up a processing account and then disappear. We stay involved by helping you choose the right solution, set it up properly, and support you after you are live.

  • Yes. We do not believe in signing businesses up just to hit quotas. While some ISO sales agents are under pressure to meet sales numbers, we take a different approach. If we do not believe a POS system or payment solution we offer is the right fit for your business, we will tell you honestly. We may even refer you to a competitor if that is what is best for your operation. Our goal is to help you make the right decision, not to force a sale.

  • Yes. We review your current setup and look for ways to reduce unnecessary costs, simplify your pricing structure, and improve how your account is configured. In some cases, when our clients are interested, we may also recommend programs that help offset processing expenses.

  • Consumer Pay, also known as a Cash Discount Program, is a compliant way for a business to pass card processing costs to customers who choose to pay with a credit card. We do not advertise “zero processing fees,” because the truth is there is always a cost when accepting cards. The real question is whether the business absorbs that cost or passes it along to card-paying customers. With a Cash Discount Program, customers who pay with cash receive a discount (no additional fee), while customers who pay with a card cover the processing cost.

  • Cash discount programs are legal when they are structured and setup properly. We help businesses set these programs up in a way that is clear, transparent, and aligned with applicable requirements. Because rules and best practices can vary by state, proper setup is important.

  • Not always. Some businesses are a great fit for it, while others may prefer a more traditional pricing model. We can help you decide whether a cash discount program makes sense based on your industry, customer expectations, and business goals.

  • Yes. We offer mobile and wireless payment options for businesses that need to accept payments on the go, at events, in the field, or away from a front counter. This can include handheld terminals, mobile readers, and portable POS solutions.

  • Yes. Many of the systems we offer support online ordering, eCommerce, curbside pickup, delivery integrations, and other digital payment tools. We can help you choose the right solution, configure it properly, and even build the online ordering or eCommerce website for you.

  • Yes. We can help businesses set up gift card programs, loyalty programs, and other tools designed to encourage repeat business and improve the customer experience.

  • Yes. We can help organize inventory, build menus, set categories and modifiers, configure taxes, and make sure your reporting tools are set up in a useful way. A properly built system saves time and makes training much easier.

  • We believe in being upfront and transparent. Pricing and applicable fees should be clearly explained before you move forward, so you understand what you are signing up for and what to expect.

  • Yes. We offer in-person setup, training, and hands-on support for businesses located within 50 miles of our office. If your business is outside that area, on-site travel installation and support can still be arranged for an additional fee.

  • Yes. We provide remote support for all customers, regardless of location. If your business is outside our 50-mile travel area, in-person installation can still be arranged for an additional fee. Remote installation, support, and customer service are always included for our customers. We have had great success helping businesses remotely, and with today’s technology, video conferencing makes the process very practical and effective.

  • Once you decide on the POS system or payment processing solution that is right for your business, applying is easy. You simply fill out a short online form with your business information. From there, we prepare the required documents and send them to you for review and signature. In most cases, your merchant account can be approved within 1 business day, and your POS hardware is usually shipped out the same day after approval.

  • You can reach Limelight Payments through the contact form on our website, by email at info@limelightpayments.com, or by phone at 888-415-7020. We’re always happy to answer questions and help you find the right solution for your business. Once you are assigned a POS Expert, you’ll receive their direct contact information, including their mobile number, so you can call or text your personal POS expert to answer your questions or whenever you need assistance.